Play Con Policies

Welcome to Play Con, where we’re dedicated to making your gaming convention experience unforgettable. It’s not just a gathering; it’s a shared adventure, and to ensure everyone’s enjoyment, we’ve crafted some simple but essential guidelines for your perusal. If you ever need clarification or have inquiries regarding any policy, don’t hesitate to reach out to us via our Contact Page

Game On!

Ensuring Safety

Comply with event policies, venue regulations, and staff directives.
Refrain from running, jumping, throwing, or any unsafe behaviour.
Support fellow attendees in maintaining a safe and secure atmosphere.
Report any concerns to Play Con volunteers or organisers.

Playing Nice

Avoid harassing fellow attendees, staff, or vendors.
Respect personal boundaries, both physical and social, and personal property.
No stealing, cheating, trolling, or griefing allowed.

Having a Blast

Remember to eat, sleep, shower, and maintain good personal hygiene.
Make a new friend.
Dive into games.
Explore and enjoy!

Everyone is expected to observe common-sense rules of behaviour, courtesy, and respect. Harassment or offensive conduct is unwelcome and will not be tolerated. Play Con reserves the right to revoke membership and badges, with no refunds, for non-compliance.

Prohibited Items at the Convention Center:

Drones, helium balloons, and other airborne objects or devices.
Skateboards, roller skates, non-mobility scooters.
Pets (except service animals; emotional support animals are not allowed).
Smoking and vaping are strictly prohibited.

Advertising

No distributing flyers, posting, or promotional activities of any kind within or around the convention grounds, including hotels. Violation may lead to ejection from the convention and badge revocation without refund.

Security

The venue provides security personnel to ensure everyone’s safety. Please show them the respect they deserve. Failure to comply with their instructions may result in immediate expulsion without refund.

Costumes and Weapons Cosplayers

Attire must provide coverage similar to that expected at an all-ages public beach (no speedos, thongs, or G-strings).
Footwear is mandatory at all times.
Costumes must allow for easy movement and fit through a standard doorway.
No sharp edges or points that could harm others.
No smoke, odors, or fog.
Avoid offensive symbols or messages.
No obscene or offensive language or images.
No representations of prejudice or bigotry.
No modern military uniforms (except active-duty personnel).
Audio and lighting elements should be reasonable and easily turned off if disruptive.

Weapons and Props

Historical or modern weapons are not allowed.
Fantasy or sci-fi/futuristic weapons are permitted if they don’t resemble real ones.
No live steel or projectile-firing weapons.
Items must not exceed the height of a standard doorway (2100mm).
Noise-making props should be adjustable and non-disruptive.

Questionable items can be inspected at the Information Desk during convention hours. Play Con staff or security personnel may inspect items or costumes at any time; non-compliance may result in immediate removal from the convention.

If you have questions about these policies, contact Play Con via our Contact Page or visit the Information Desk during convention hours.

Event Spaces

Please vacate event rooms after each session; attendees cannot remain for subsequent events. Items left behind may be relocated or discarded.

Lost and Found Lost items can be found at the Play Con front desk and venue reception desk during the convention. Unclaimed items will be handed over to the convention centre. Label your belongings with contact information to aid in their return.

Anti-Harassment Policy

Play Con is committed to a safe and respectful environment. Harassment in any form is strictly prohibited. This policy covers all convention participants, including attendees, vendors, hosts, and staff. Harassment includes offensive behaviour related to various attributes, and we will not tolerate it.

If you experience or witness harassment, consider the following actions:

Ask the offender to stop if you feel safe doing so.
Leave the area if necessary for your well-being.
Seek assistance from Play Con staff.
Report the incident to Play Con, on-site or via our Contact Page
Contact appropriate authorities if needed.

Based on complaints or reports of harassment, Play Con may take various actions to ensure safety and compliance. We thoroughly investigate all reports.

Attendee Information

All attendees (excluding children aged 5 and under) must wear a valid PASS at all times in the convention centre and surrounding areas during gameplay and events. The PASS grants access to the Exhibit Hall 1. This also gives you access to the events space for panels and other activities.

Children aged 5 and under are admitted free when accompanied by an attending adult. Parents must register these children at the Play Con desk onsite, receiving a pass with contact information.

On-site Pass Collection begins at the Play Con front desk from Thursday 10:00am – 5:00pm

Lost and Misplaced Passes

Play Con cannot replace lost, stolen, or forgotten passes. Please take care of your convention materials. Lost items can be repurchased if available, but check with Play Con Lost and Found first.

Refunds

Ticket refund requests must be made by 3rd of May 2026 and are subject to a $35 administrative fee per badge. Tickets are non-transferable.

Liability

By purchasing a Play Con pass, you consent to being recorded and photographed at the event. Consent is also given for media files to be used for any Play Con and Board Game BBQ business purposes. You release Play Con and Board Game BBQ from liability and agree to comply with all event rules and regulations.

Play Con Event Information

Opening Hours ICC is open from 10am to 11:59pm on Friday, July 3rd, and Saturday July 4th, and from 10am to 6pm on Sunday, July 5th.

Customer Service

For questions or concerns, contact our Customer Service via the Contact Page or visit the front entry desk during the convention.

Pass refund requests must be filled out before the cutoff date. The refund request form can be found on our Contact Page and on this LINK

No Solicitation

Play testers are not permitted to use signage, actively promote, or pressure other guests to participate in their games. We encourage a respectful atmosphere where guests can freely explore and engage with different gaming experiences at their own pace.

No Unauthorised Sales:
The sale or exchange of any goods or services at Play Con — including but not limited to games, gaming accessories, merchandise, artwork, food, beverages, or promotional items — is strictly prohibited unless you are a registered exhibitor or vendor with prior written approval from Play Con management. Approved exhibitors and vendors may only conduct sales or promotional activities within their designated booth or allocated area. Any form of unauthorised selling, solicitation, or distribution outside of these approved spaces is not permitted. Play Con reserves the right to remove any individual or organisation found engaging in unauthorised sales, promotions, or solicitation without refund or compensation.

Timely Setup: All players should refrain from setting up their games at a table in the free play area until they have players ready to join. Tables should not be reserved for potential players, ensuring that space is available for immediate use by all guests.

To assist in finding players for your game we recommend using the Aftergame app. Aftergame will be in use at Play Con and can be used for all games, including playtesting your own games with friends.

We appreciate your cooperation in upholding these guidelines, as they contribute to the enjoyment and fairness of the overall gaming experience for everyone at Play Con. Thank you for your understanding and support.